I was nervous taking my gerbils in, because I felt like I had a bad experience several years ago. It is entirely possible I was just a drama queen 7 or so years ago. Dr. Palomar saw one of my gerbs today and she was so nice! The vet tech and receptionist were nice as well! I called so many other places who do not see gerbils, but this place sees all animals! I'm so happy to have found a friendly place to take my gerbils when they need a doctor. :) I take my other gerbs for a check up next week and I'm so relieved that they're in good hands. I would take my pets here in a heartbeat!