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  • Overall, I was a bit disappointed with my stay. From what everyone said about the place, I was really excited to finally stay at a 5 star resort on the strip. The room itself was 5 stars--the bathroom had a great shower and a separate room for the toilet. The bed was probably the comfiest I have ever slept in. I went to bed early just so I could sleep more in the bed. However, that was about where the good stuff ends. We stayed in the Venezia tower and whoever designed that should no longer be designing hotels. It was a freaking maze to get to our room! My mom was with me, and she has pain in her legs, and the walk was way too far to get to the room from the valet. I would not recommend this hotel to people with ambulatory issues. Also, when I went to the Venezia pool there was no one there to serve drinks. Someone collecting towels by the pool told me to go to Bouchon and walk up to the bar. I started to, but two separate employees told me that I was not allowed inside because I only had shorts and my bathing suit top on. I would have gladly not come in your restaurant if I didn't have to! And then the bartender made the wrong drinks, and very rudely insisted that I did order what he made and reluctantly made me a new drink. Eventually, a cocktail waitress did show up and we were able to get drinks from her (which she made by hand and were much better than the ones from Bouchon). I couldn't believe that room service charged a delivery fee. This may be standard at hotels and I just don't know, but it seems silly. It's like a drive thru charging you for using their drive thru lane. Lastly, the folks when I checked in were very firm that if we used the mini fridge and even so much as moved stuff around, we would be charged a restocking fee. First, it is stupid to not allow folks to use the fridge in their room that they're paying for. Second, there was stuff still leftover in the fridge from a previous guest: half a thing of milk, leftover beer and two open water bottles. I called the maid service and they said they would be right up to get it. When I checked out it was still there. Ridiculous. I will very closely be watching my credit card statement to make sure I wasn't charged for the maid service's mistake. I would never stay here again. For what they charge, I expected a lot more.
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