Such a disappointing service tonight. It's almost as if every time I come in, my service is never right. The last few times I've placed my orders for pick up and I've never had to deal with any service issues but tonight my best friend brought me in for my birthday.
It was Sunday evening around 4:30pm. It didn't look busy and they were only seating one side of the room. However they told us it would be a 15 min wait. I got a text message 5 mins later saying our table was ready. YAY! Once we were seated we saw new drink menus. I decided to try their new Craw on Mary drink and we placed an order for a pound and a half of shrimp.
After that our server never stayed the same throughout the night. We finished our shrimp bags pretty quick. (First meal of the day) and wanted to order more food. The service picked up since we arrived and there was probably 15 tables total.
I seen servers and managers running around like chickens with their heads cut off. Seemed as if they were overwhelmed with the dinner rush being there was also a line waiting outside the door. However, there seemed to be plenty of servers AND managers running around. With that said, it was still hard to get service. We had to flag someone down just to place another order and for drink refills. One manager came to pour my friend some water and spilled some on the table, smh!
Another manager had taken our second order and started running away except we weren't even done ordering..
After we were through with dinner we once again had to flag someone down for our bill and it took even longer for someone to come grab our book. My friend got so irritated she brought the bill up to the desk and the lady behind the counter says rudely, "are you ready to pay?" We weren't asked how everything was and there was no apology given for the wait.
This place has been open for sometime now. I don't understand the lack in customer service every time I dine in!