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| - They have a wide selection of food and drinks and the seats are super comfy. I came with my husband twice and we had one great experience and one terrible experience. Both times we used the Groupon with the popcorn, 2 tickets, and 2 beers included. The first time was perfect. I checked the menu ahead of time because I am allergic to beer and they even have two cider options. We got there with plenty of time before the movie to order dinner and get settled into our spots. The service was great, the food was delicious, and our overall experience was as good as it gets. We left more excited about the experience that we just had than we were about the movie we saw- and it was Guardians of the Galaxy Vol. 2 so that's saying something.
We came back in hope of seeing Wonder Woman a week after opening weekend, but the theaters were packed days ahead of time and I'd rather wait a week or two than sit in a bad seat, so we decided to see Pirates 4. We got there 30 minutes early and ordered food. When ordering the popcorn, we hesitated and the waiter started telling us about a secret menu. There were a ton of options that I can't remember, but we ended up going with the Windy City popcorn (a mix of caramel and white cheddar). When ordering our drinks I asked for a cider, but they were out of both. I asked it I could sub in a wine, but they said no. I asked if they could make an exception as I am terribly allergic to beer and I explained the extent of my allergy (long story short it isn't pleasant). He needed supervisor permission, but he came back and said they could. I saw my favorite red wine on there, but it was a couple bucks more than beer so I offered to pay the difference which they said was not needed.
The food and drink came shortly after the film started and it was great. At the hour mark, my glass was empty and I wanted to switch to a sweeter wine for dessert so I wrote down my choice, flipped the order switch, and handed the paper to a waitress without a word. The movie is pretty good so I lose track of time until my water runs out and realize it's been 30 minutes. I scribble down a request for water and the wine again with a note on the bottom saying " * I ordered the wine 30 minutes ago, but it never came. Can you check on it?". 15 minutes later the water and wine came and I went back to enjoying the movie.
They bring your check at the end of the film and when I was getting up from my chair I noticed that I had been charged incorrectly. They charged me for three glasses (2 of the red wine -the more expensive of the two- and 1 of the sweet wine) and applied the discount to the cheaper of the three. I half expected them to charge me for 3 instead of 2 when they forgot my wine, so I flagged someone down in the theater and an asked them to fix the charge. My husband waited for the corrected copy while I was in the restroom. He met me outside and I checked the receipt just to be safe. This time I noticed that they put the two reds again and didn't apply the Groupon this time. So we go up to the front and I get a supervisor so that I can make sure it is done right on the third try.
I explain the situation and there must have been a shift change during our movie because she gets upset that someone let me get a wine instead of beer. I go through the long spiel about my allergy again and she is still unhappy, but she walks away to fix it. We wait for about 10 minutes and I watch as they not so discretely start asking employees about our order clearly suspicious of us. Unfortunately our original waiter is gone, but the waitress who forgot about my order for 45 minutes comes and starts talking about me saying that I never put in the first drink order and that I clearly drank the sweet white before the red because that's the correct order to drink wine (normally true, but I was craving a sweet wine for dessert, plus who dubbed her the theater sommelier?). She didn't even serve me the first glass so I don't know why she is fighting so hard on this.
They come back the third time and it is done almost correctly with the white wine gone completely and just the red wine on the receipt. Since the manager and I are reviewing it together I point out that the red was the one the Groupon applied to, but that I'm tired of sitting here so to just charge my card and be done with it. She goes to swipe my card and it declines which I wasn't surprised about since it has now been charged and refunded 3 times. I call my card company and explain the situation and they unfreeze my card. By the end of that call another manager has taken over . He came to our aid, finally got it right, and apologized for the inconvenience. We left stressed out and with about $150 waiting to be refunded back to us which took a couple days.
I think this place is just new and still learning from experience so I plan to come back, but I'm going to give them a few months to get their staffing in order before returning.
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