I've also been shopping at this Smiths for the past 10 years. It has completely went downhill to the point that I am debating going somewhere else. Unfortunately, it is the only grocery store in Southern Highlands otherwise I would be long gone. The shelves are always empty-not sure when they do inventory, but they never have anything. The place is a mess, complete filth and today I had to even bag my own groceries-I spent over $300 dollars so it was quite a bit of work. Every time I make comments to the cashiers and it's very sad when they agree that the place has gone downhill. The lady told me today the management is horrible and does not care. Also be careful when you park your car since nobody picks up the empty shopping carts. All in all this place is terrible. Please open a different chain of grocery store in Southern Highlands!!!!