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  • First of all, I love Pei Wei.....but I hate this location. Went there 3 times, had a bad experience each time. Today (4th attempt) I tried calling to place my order over the phone because I know they take forever..... I was on hold for solid 15-20 minutes. Hung up and called again.....still nothing. Hung up and went to in-n-out across the street. I repeat again, I love Pei Wei. But this location sucks. I usually go to the one on Bell & 3rd street (excellent customer service) so I was all excited about this new location but so far it has been a disaster each time I went. I hope they do something and fix this right away. Update: just went there again....and I threw half of it away. This time my chicken was so undercooked I was afraid to eat it. It actually tasted rubbery and chewy. Needless to say, I'm done with this location. They failed all 5 times that I went there. That's it for me.
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