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  • Trying to cancel an automotive policy has been a complete nightmare with this agent and her staff. Currently, six calls have been placed to the agent and the state farm 1-800 number to try to get this sorted out. The prior staff that was in the office excellent in help, and was great to work with, the current staff not so much. The issue arose when a new car was purchased, was given an initial quote of XX dollars, but, then the billing came in nearly 30 dollars higher, I decided to look elsewhere. To make things even stranger, once the cancellation was requested, the policy price suddenly went down to what the original quote was with no explanation. - I do have an email from them confirming that the policy was canceled. - I have printouts from the state farm website showing the policy 14 days later still hasn't been canceled. - I have copies of all paperwork that shows and supports my statement above. Update 1 (1/31/14) Policy FINALLY canceled on on 1/30/2014, 16 days after they said it would be completed. Update 2 (2/7/14) Now, there are billing issue still left to resolve. They still want to bill 8x monthly cost of one policy that was left in effect.
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