I purchased both my dogs from this petland and had both positive and negative experience here. We came in to look and we walked out with my first dog. We loved the "puppy for lifetime" program which guarantees a full credit to purchase another dog if something were to happen to the dog purchased regardless if it passes away through sickness, accident or even old age as long as you keep the dogs on this particular regimen. This program is a great investment especially when paying $2500 for a dog. The girl who helped me with my first dog was sweet but you could tell that she was new and didn't quite know what she was doing. She did not explain to me the details of the puppy for lifetime program nor any special discount day which they have every Wednesday. As a result of her negligence, the program expired for my dog which I was extremely upset about. My second purchase came with better reviews. I gave petland an extra star because of Joy. She is an assistant manager and is so sweet and knowledgeable. Purchasing my second dog could not have gone better thanks to Joy. She is truly a gem to work with. I will not shop with anyone else. Thank you Joy for turning my negative experience around