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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2010-02-16 00:00:00 (xsd:dateTime)
itemReviewed	The Palazzo Las Vegas
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	The Palazzo is a beautiful hotel. It was wonderful to see it over Valentine's Day filled with brides and red roses everywhere. This year, Valentine's Day and the Chinese New Year fell on the same day, so the hotel was filled with people celebrating and having fun. It was festive. When we checked in, the agent was very helpful. We were supposed to be in the Venetian, so he got our reservation transferred rather than sending us away. He managed to get us a room that was ready so that was good. Once we settled in, we went to lunch and then walked around. It is a very lovely hotel with lots of things to do and see. However, when it came to customer service, they were not stellar. They took more than four hours and four phone calls to bring us linens and pillows for the pull out sofa for our daughter. That was not good. After getting frustrated at a fairly simple request, I called the front desk manager, Francesca, and she made things happen. Finally. She did apologize and I think she really tried to make things better. Then the next day, my husband was not thrilled when they said it would take 35 - 45 minutes to come get the luggage for check out. Since I already left for my conference, he had to manage the luggage and the kid by himself. That was not easy. In addition, when he was reviewing our bill at check out, there were a couple of items that were overcharged and he had to have them corrected. It did not fill me with confidence in their staff. While the Palazzo has the makings for a terrific hotel, it is not the 5-star customer service experience one would expect. They can do much better with a little training. Maybe they can get the staff from The Hotel at Mandalay Bay to give them a few pointers.
http://www.openvoc.eu/poi#coolReviews	2 (xsd:int)
rev:reviewer	Lee

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