2.5 stars.
Have you ever dreamed about sending food back at one of Gordon Ramsay's restaurants? Here's my experience:
I decided to come to BurGR after a long day of walking along the Las Vegas strip. I previously had an amazing experience at one of Gordon Ramsay's restaurants in NYC. Maybe the food here will blow my mind too?
The wait wasn't too bad. It was about a 20 minute wait on line. I ordered a Euro burger ($16) cooked to medium doneness. It was a long wait. The food finally arrived after 40-45 minutes. The burger looked great on the outside. A bite showed that the burger was more than pink on the inside. I thought maybe it was just that part, so I took another bite. Lo and behold, it was raw on the inside.
I call the waiter back and tell him that's not medium. His response was, "is it a little too raw for your liking?" No shit. If I was the waiter, I would have exclaimed, "that is raw." He had to go ask someone before he could tell me that they'd make a new burger. The only apology that I received was for the long wait for the food. No apology for the raw food, no comp either.
15-20 minutes later, a new burger arrives already cut in half. It was a perfectly cooked medium burger. The burger itself tasted good. I enjoyed the goat cheese on it. Although the food was good, I thought the burger was overpriced. The service could be greatly improved as well when the restaurant is obviously at fault.