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  • 6/26/2014: Today I received the following information from the owner of RPMLV in a private Yelp message. I'm glad to hear of the improvements that he made at RPMLV since I left and I share them here as they might be helpful to others: "Eric, I wanted to apologize for the issues that you had while you were with us. Although we probably do not agree on everything that took place I want to acknowledge that we let you down and I am sorry. I am happy to report that we have made several changes within our company that came as a direct result of your review. First off we hired a new Maintenance Coordinator, Sherri Pellegren, who graduated from Cal Berkeley. She has done a phenomenal job cleaning up and organizing our maintenance department. We moved offices into about 2,000 sqft so would have room to hire more people and have better facilities to train them. We have required all our staff to complete the RPM-U training courses so we are now an accredited property manager with The Home Depot (which give us and our owners better pricing). We also instituted an annual spring A/C tune-up for all our owners which they have been very appreciative of. Our marketing fee is still $400 but this pays for an internet mktg campaign on a bunch of paid websites, spotlight ad on Rentals.com as well as $250 MLS coop. All owner home warranty information now auto populates onto every WO so they are always called first when there is a repair. Sherri now manages all our WO's in a dashboard so she can close them out wkly instead of how Karla was doing it before. Finally we introduced a new tenant program to reward and incentivize all our tenants to pay their rent online and on-time with our RPM Resident Club. Just by paying rent on-time all our tenants now enjoy exclusive savings from our nationwide discount network of up to 50% off on dining, shopping and recreation. Hopefully you are fully satisfied with your new company but we look forward to trying to earn your business again in the future. We know it doesn't fix the issues that you had but we ask that you would take these improvements into consideration and update your review accordingly. As a courtesy, if you would remove the review or change it to something positive we would even give you a free one year membership to the RPM Resident Club. If used regularly it will save you $100's per month. Let me know and I will set that up for you. Thanks, Tod" Note: While I appreciated Tod's offer of a "free one year membership to the RPM Resident Club", I did not accept the offer.
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