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  • This review is regarding the service department at Team Ford only - I have no experience with the sales staff. I took a Ford Focus to them a few months ago that had some issues with rear drum brakes squeaking. I dropped the car off at Team Ford early on a Saturday morning and was told they would call me within an hour or so with a diagnosis and price. About 3 hours later I get a call from the service advisor that the "rear brakes are completely shot and all components need to be replaced". The estimate was around $450 for Motorcraft parts. I impolitely declined and told the service advisor they were on crack giving me that kind of price for drum brakes on an economy car. When I went to pick up the vehicle I was told there was a $100 "diagnosis fee" which was never mentioned to me when I dropped off the vehicle. I went slightly ballistic and after 10 minutes of arguing with the service manager he agreed to waive the fee. I took the car to Sears Auto Center at Flamingo & Grand Canyon the next Monday. They had the car for about an hour and called me to say it was done. The technician advised me that the brakes just needed adjusting and cleaning. The shoes were still in good condition and had plenty of life left. The total charge? $60 for labor. I've been driving on those brakes for 4 months now and the squeaking has not come back.
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