| rev:text
| - Kohls.com Glides into my $$$$$ (Watch Your Wallet!)
Know we know why Kohl's can afford to give Kohl's cash.
08/17/15 - I place the order for a rocker glider from Kohls.com, because my g-baby is coming to visit in a few weeks. I use my Kohl's charge, along with $70 in Kohl's Cash to purchase the new rocker. They charge my credit card this same day.
08/22/15-I received new rocker, broken. Same day I call Kohls.com, their very nice rep tells me no worries, we will send you a new rocker, and pick up the broken rocker. I am now thinking this is great!
08/24/15- They pick up the broken rocker, so I am already seeing that they are doing what their rep said they would do.
09/02/15-I have not received my replacement rocker, so I call to Kohls.com. They now tell me I will have to get a credit to my charge card, and wait 30 days for $70 in Kohl's cash to come in the mail. They tell me I can now pay full price for another rocker. I ask for a supervisor, and they place me on dead air hold for 10 minutes. I hang up, thinking I can just go to the store when I have the day off to get this taken care of.
09/04/15- Go into Kohl's and counter service rep says you need to call from over there to find out about my credit. I call credit card side, they confirm the credit has not been made, as she goes to transfer me, I ask for a supervisor because I was previously on hold and never heard from one, she says this is not a problem. In the meantime store manager asks the counter rep if everything is ok, instead of asking me, you know the customer. He says yes, they are waiting for a supervisor for kohls.com. They transfer me to a CSR who repeats the same information about my credit, but now she adds I need to wait 10 days to get the credit to my card, and 30 days for the $70 in Kohl's cash to be mailed. I tell the rep, all I want is my replacement chair. I ask again to speak with a supervisor, she says ok and transfers me to voice mail.
Now I have a great understanding of exactly how it is that Kohl's can offer Kohl's Cash. From 08/22/15 to 09/06/15, they charge me 25% interest on my charge card, and now want me to pay full price for a chair I had $70 dollars off of. This was a huge disappointment for me, because I had a great respect for Kohl's. And in the end all I really wanted was the chair they charged me for, and the price they charged me for it. Be very careful when using kohls.com.......
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