We've had this company come out on and off over the last 9 years that we've lived in Gilbert. I remember one particular year we paid for the annual service and they came back several times to solve one particular issue in the house. The technician was very tenacious about solving the problem (the repeat visits were all free during that year) so I always respected the company for that and felt they were very honest. I don't mind paying for quality work.
We once even had a very expensive treatment that I want to say cost $1000 or or so for a trench around the house.
But come this recent issue we've had I just feel I'm being hit with the "caught living in Gilbert tax." Just because I live in Gilbert doesn't mean I'm a CEO and loaded. I'm well below the median and just can't afford this company any more. They didn't seem to care about loyalty on our part coming to them year after year. I don't like that they aren't open on weekends so guess what? Someone is taking time off work (burning vacation time, yay!) to meet with the tech. The tech came out looked at the problem spot we wanted treated and offered $350 with no warranty just to treat one spot. Didn't do anywhere near the inspection I expected (and another company had just provided that we didn't know from Adam).
I can go to Bug and Weed Mart and buy what I need for a fraction of that cost and have no warranty doing the work myself. It's not hard to dig or drill a hole.
We called another company and their quote to treat the ENTIRE property WITH A WARRANTY was only $150 more. Guess what we did next? We went with the new company.
If money is no object and you're aren't concerned with receiving a complete inspection when they come out then go with this company. If you want to shop around there are other equally good (or better) companies with a much more competitive price.