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  • I would avoid this company if you have the option, they have covered the things I needed when I needed it (which is what they're supposed to do.) but their system and customer service is probably the worst I've experienced. EVERY time you call, no matter how small the issue, expect at least a 45 minute hold time, I've tried at many different times during the day and nothing is faster. It took me 3 months to even get my insurance cards when I started, and I was using a tattered piece of paper for doctors visits. They don't list the copays on my card, so I always have to get a bill mailed from the doctor's office and pay it several weeks later. And probably the worst is making payments online, they mail you invoices a week after the bill was due so you have to know the exact of your payment and make it monthly before the 1st since it doesn't show the balance due until after your payment is PAST due. If you think you're saving money by picking them, spend a little more and avoid the headache.
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