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  • Used to order from this place a lot, until a few days ago. I ordered delivery orange chicken w/ no sauce. I got overcooked, hard, un-edible chicken. When my boyfriend called to let them know, we were immediately disrespected! They told us that's how the chicken is cooked and that its good. We continued on the phone for 10 minutes before coming to a resolution. They wanted us to come into the restaurant and give the food back and would switch it out with a beef & broccoli. The big issue was my boyfriend just had surgery on his torn Achilles and is not supposed to drive. We had already tipped & paid for a delivery fee. They knew they made a mistake and still wouldn't budge. When we went in we showed them the food that they had served us and still would not admit they were clearly in the wrong. We had him taste a piece of the overcooked chicken they had given to us and even he didn't want to eat it. Although they did resolve the issue by providing us with another entree, the customer service ruined it for us. When you know your food is not prepared satisfactory, you should be able to admit it and accept it.
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