This place has really gone down over the past year or so. The management is non existent, and for the most part the staff has no idea of what customer service is. Simple things like "Good Morning" or "Thank you" or "I'm sorry we screwed up your order again" don't happen here. I work in the building this "Deli" is in, and most people in our office avoid this place.
Considering what they charge versus what you get, you're much better off going elsewhere.