I had wonderful service at this location! The barista(o?) was prompt and attentive and made my order very quickly. He asked each clarifying question calmly and listened carefully to my answers (would you like whip cream? what kind of chocolate?). I ordered one item with soy milk and it was not a problem, nor was I feeling unsure if he had heard me or remembered. He took care to repeat the order back to confirm. He also was very pleasant to talk to. and of course, both my orders turned out great! I left with a big smile! I would definitely recommend this Waves location to friends!