I have been a member of Massage Envy for about 9 years now... I have been to several locations as I have a moved a few times and usually find the location closest to me.
I hate to give this location such a low rating because the front desk staff are usually nice but I have had more issues with their front desk and scheduling then anyone should have to deal with.
Not all the massage therapists are good, there are only a couple and I am very specific when I request someone... I have been scheduled with the wrong person 3 different times. I have been cancelled on or put with another therapists or had my time moved (THE DAY OF, usually within 30-60 minutes of my appointment) at least 6 times that I can recall off the top of my head.
Then what prompted me to write this is the fact that I went in for a 90 minute massage just yesterday (saturday), I usually get there early enough to check in and out before I go in for my massage. Well, I had a one hour credit from my monthly membership and then there was a 30 minute credit from the last time they messed up my scheduling. The girl at the front desk told me she didn't see it but go ahead and go back and she will take care of it once she finds it... well, she sure did. I looked at my amex online tonight and realized she took the liberty to just charge my credit card on file. That is wrong and unethical of a business to take advantage of the fact that you give them access to your credit card.
So BEWARE and check your credit card statement when you go to this location...
That being said, There are a couple good therapists at this location and they are the reason I come back to this location, well and convenience of location.
I understand that this is Massage Envy and not a world class spa, but I still believe that there should be standards and respect for their clients time, money and business.