Well, my mom and I stopped in to have a late lunch here today and let's just say things couldn't have gone worse. We were the only customers in the place, but it took 15 minutes to get a steak grinder (which according to the owner's son "goes through the oven for 4 minutes"). When I was finally given my grinder the mushrooms had been thrown on top of the dry meat and were shriveled. Also, the bread had been toasted into a hard brown rock. I took my sandwich up to the counter to ask for a non-burned (eatable) replacement and was told, "it's just crunchy" and that there was nothing wrong with it. The owner's son then proceeded to get in my face telling me how "that's how they all come...[he] owns the place [he] knows what [he's] doing..." And when I asked for a refund (because his attitude had caused me to lose my appetite) he again got in my face and said that he had done nothing wrong and refused to refund my money. Needless to say I left steaming mad---I have never been treated so poorly in my life!