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| - Fifteen days into my experience with Nulook Floor my review was going to say "Buy tile but never use their installers" but now, after 30 days of dealing with them and their nonsense (to tile 300 square feet), I would NEVER step foot in this place ever again. After my horrible experience, I noticed how many hidden 1 star reviews they actually have. That sounds much more like it.
If you're detail oriented and way to know the specifics - here you go. I originally picked out tile and hired them to tile my bar floor (On July 22) which I asked to have done by August 13th as I was hosting a birthday party at my house. Within a day of having had Holly measure, I also asked them to tile my pool bath and have that done by the party as well. Holly assured me that wouldn't be a problem. On Tuesday, when the tile was suppose to arrive, it took me sending text messages to Holly ALL DAY to find out if it was in. On Wednesday, she called to tell me that the installer would start on Thursday night. She kept mentioning the bathroom so I asked about the bar. She replied with "we only talked about the bathroom being done before the party" which she would continue to argue about for the next month. I had emptied out the entire bar, then had to put everything back in, then empty it again after the party. Santos, who tiled my pool bath worked for about 1 hour each day and took cigarette breaks every 15 minutes. One day, I received a voicemail stating that he couldn't come back because it had rained for 10 minutes - I'm not sure what that has to do with an enclosed bathroom. At the end of installing the bathroom tile, my toilet was sitting outside. He told me that Holly was suppose to tell me that they don't reinstall toilets and that I either had to pay him extra or hire a plumber. Nice! I have black grout all over my walls which he didn't bother to clean up. The bathroom was finished the morning of the party. Now it's Monday and and time to empty out the bar again. Santos called to let me know he would be here at 9:00 but didn't show up until 11:00. He removed the laminate flooring and then called me in to tell me that there was an additional hardwood floor under my laminate and now it would cost extra to remove that - even though I had already paid to demo the room. I asked him what was underneath the hardwood floor and he insisted that my million dollar home was sitting on plywood, not cement. I searched around the edges until I found cement under the plywood. Santos explained that this was going to be a huge job and Holly let me know it was going to be $2500 more than the $3200 I was paying to tile 300 square feet! Santos spent an hour and a half hand sawing a section of hardwood and using a crowbar to lift the wood. He said that it was going to be so much work and he was going to need additional guys (even though he walked 5 guys through my house that morning ONLY to deliver tile - perhaps they should have stuck around). So of course, he left for the day. That night, my husband pulled up the hardwood floor and the subfloor in about 15 minutes - with a shovel. When I called Holly upset the next morning she insisted on removing Santos from the job and she was also going to deduct the money I paid him to install the toilet from his paycheck. Lovely! The next installer she sent out was no better. He left my subfloor sitting in front of my home for 5 days when he promised me that it wouldn't be there for more than 1 day. On Monday he never showed up and I had to text around to find out he wasn't coming to work that day. I have 5 extra boxes of tile leftover from the bar which is excessive and grout stains all over my bar walls. This was a horrible experience and I highly suggest you look elsewhere.
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