This is the second time I use this location and it will be the last. I am a gold member which has its perks but the customer service is not gold level. I was looking for someone to point me in the direction of the gold member section. Dionne kept pointing me to a different section. She was condescending and rude from the start. Instead of trying to help she was just trying to make me feel stupid. I was shocked by how rude she actually was and living in Las Vegas we know customer service is key but not to her. She did not try to help and seemed bothered by our presence. I wanted to cancel the reservation but unfortunately we had to be on our way because I was visiting an uncle who was having surgery for his cancer. Dionne made a hard time turn into a even more horrible time. Not too mention the car we rented is not aligned correctly which is a safety issue. The 1 star is for Edgar who was great!