So... I tried to use Lawson again. That didn't go well. I wrote a negative review and the owner reached out to me. That's where things went right again!
The owner is professional and, despite catching me on a bad day (house is closing tomorrow), he was kind and apologized for a miscommunication between his staff and I.
I don't need to go into detail... but I will definitely recommend them again (as I always have).
If something seems off call Jeff, the owner, and he will resolve it with you.