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| - 3rd times a Charm?
Not so much for this store and I'll explain in full reason and detail why this store has 2stars for this review. As with any store location I visit everyone starts with 5stars! Why because I walk in with high expectations, first experience, nothing holding my review back except whatever happens after I check out. But I never had the opportunity to check out at this store, so a star was deducted based on entry and exiting with no assistance and customer service 3 times.
Well for Sephora in South Park mall nothing right has happened. After visiting this store 3times {once a month since to be exact} after receiving a gift card for my birthday back in August, I've decided that this is the right time to review. Each time that I have come into this store it has been 1. Busy, 2. Medium, 3. Slow. Yesterday at 3:45p {Black Friday} the traffic in the store was medium.
I walked in the store alone, and there were not 1, not 2 but 3 employees standing at the front of the store. 2 were cleaning the entrance display case {a guy and a girl} and the other was off to the side starring out the door with a clipboard in his hand. I immediately thought to myself "here we go again in Sephora and they do not know how to greet their customers". So I continued to look at the display case that was being cleaned by 2 of the employees. In hopes one would say "Good Afternoon Ma'am" "What are you looking for today" "Is there anything I can help you find" but my wish or hope for the 3rd time in this store did not come true. And what's funny is there were 1, 2, 3 employees standing right there. And what's even worse they each looked directly at me.
So as I made my way around the display area that held all of their gift set, and travel size items, I bypassed the clipboard guy. And my thoughts were to go to the back of the store, then I said, no I'm just going to leave because this is awful. 3rd time and the same service. But then I did something I should have done on day one. I asked the clip board guy, "do you all greet your customers?" He looked at he with a blank stare at first then the girl looked at me, and walked away, then the guy looked at me and walked away. The clip board guy says " Oh! yes! yes! I'm sorry I was so spaced out!" My thoughts were, "spaced out? You have thousands of guest walking in and out of your store and you're spacing out? Do you space out while there stealing also?" Then I said, "that unfortunate but I've been walking right here for about 4minutes now and not only you but your other two employees were here also. He apologized once more as he noticed I was heading out the door. Then he asked me the most RANDOM and WEIRD question that you do not ask your customer who's experienced bad customer service 3xs within 4minutes and 3xs within 3months. He asked, "do you have Invisalign?" As the look on your face you probably have right now I had the exact same one. "HUH?!? Invisalign? Yes I do but why?" He said because he just go His and wanted to know if mine bothered me. Is this a joke? I just experienced HORRIFIC customer service from you all 3xs in the last 3months and your first question to me is if I have Invisalign?
Sephora you have GOT to be kidding me? No, "how can I help you today", "what are you looking for", "I'm sorry we did not notice your entry but allow us to make that better going forward" Nope, Nope, Nope. Non of that from the store in the most expensive malls in North Carolina. I doubt if I ever go back and I doubt that I'll use the gift card. If I wanted 3 months to use it based on my store level experienced, waiting obviously doesn't bother me. It's the horrible customer service.
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