I was a customer of Family Pet Foods for nine years, mostly because their prices were more competitive than other stores in the area... but that doesn't seem to be the case anymore.
Customer service can be hit or miss and honestly, as a customer, I deserve to receive the very best customer service EVERY time I choose to spend my money at a shop.
There are plenty of other places in the area that appear to appreciate my business more... so I now shop at those places instead.