This is by far the best place I've ever been for facials. I was recommended by a friend who I have known for a while who's skin has also improved significantly.
Prior to booking my first facial, someone called me to discuss my skin type and suggested that I come in for an assessment to decide a suitable facial. We soon decided a Super Hydrating facial was appropriate as I live in a condo and the air is very dry. After my first facial, my skin was glowing and I purchased a 5 pack. This is nice because you can try different facials in the same price range. I've also tried to Urban Renewal facial - I do wish the massage had a bit more pressure, but I suppose it's meant to be a relaxing massage.
I find the aestheticians to be very knowledgeable and recommend appropriate products sold at Pure & Simple, but never pressured me to buy anything. In fact, they would even offer samples of products.
Bonus points for always asking whether I wanted any tea or water before and after my treatment.