first off, no employee should ever turn off the "open" sign just because the restaurant is busy. my boyfriend and I ordered the spring rolls, #11 & #27. literally after 6 mins, my order, #11, came out. after another 4-6, the spring rolls came out. my boyfriend's food came out when my dish was already warm/cool. once I started eating my dish, I noticed my pho dish was missing a total of 3 items that was supposed to be included. now from this point, I knew my order was someone else's and that was exactly the person sitting behind from us. I asked the server to bring me what I'm supposed to get and they went back and brought two small bowls with the meatballs, steak and flanks. all we wanted was to get some decent pho and just call it a night but this experience really ended up being unnecessary. the restaurant may have good food but with terrible and lazy service comes disappointment. this place was for sure a huge disappointment.