Best Buy maybe, mediocre service definitely. I went to Best Buy last night and spent at least 10 minutes looking at I-pods and Mp3 players. No one offered to help. I walked around the store and noticed how sales staff were remarkably absent. The few associates I saw were tied up with customers. I asked a young sales associate in the neighboring cellular dept. if she could help me. She said that it wasn't her department, but helped me anyway. Kudos to her!
We discussed the pros/cons of buying an I-pod and solutions for transmitting I-pod music in one's car. She referred me to a installation consultant when the conversation turned to installing new radio. Then, this young man dropped the bad news about the added costs of some wiring harness that would cost an additional $100. I spent 50 minutes in Best Buy to get this??? Why not have a consultant specifically staff in the digital music players to discuss these matters?
I decided to go the cheap route and use my FM tuner device for my new mp3 player. Perhaps the nearby Target would have better deals. There, I was helped immediately by a friendly clerk who explained the tech support, Target warranty, and pointed out the selection of wristbands for jogging with my new I-pod purchase. Maybe he could teach Best Buy associates a lesson in proactive sales. Why bother with an electronics store that is clearly understaffed, unmotivated, and whose selection is no different than other big box retailers?