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| - I am lucky to have this emergency vet very near my home. I've had the unfortunate need to go on a few occasions and I have always been satisfied. The most recent two are below.
BRUISER
Bruiser was a feral cat I fed. After a year of being unable to get near him and getting hissed at when feeding him, he appeared on my balcony and let me walk right up to him and pick him up. I instantly knew something was wrong. He was in a nasty fight and had a huge seeping jowl abscess that stank like rotting death. He was extremely dehydrated, his hair broke when touched, and his right side of his face was bloated, likely from infection. He had fresh wounds and old scars from the tip of his nose to his broken tail to his many polydactyl toes. This was a Friday night. I tried to treat it myself with chlorhex and betadyne, but by Saturday night he was lethargic, not eating much and he stank like hell. I was worried and took him here.
They looked him over and our wait was extensive. I want to say, a few hours? Initially I was told it would be 45 minutes or so... It was much longer. I saw three cases I would call extremely critical come in while I waited, and they were immediately triaged. While no one likes to wait, this is an emergency clinic that has no schedule... pets will be prioritized by severity, not necessarily first in the door.
When I got into a room I was met by a friendly vet tech and then a friendly vet. Both were cautious and rough in handling Bruiser... He was very beat up looking and I had explained that he was an unvaccinated stray, but had allowed me to doctor him without incident. He had no fight left and behaved well. They were, in my opinion, a bit rough handling him, though I completely understand why.
They drained and debrided his wound, gave him subQ fluids and provided meticulous care instructions, then followed up the next day. The price was steep, but such is life. Overall, I was happy and Bruiser healed up without further issue.
RUFUS
Rufus is diabetic, FIV+, and had a hypoglycemic episode. He was a feral I tamed and kept. His blood sugar was so low he had fallen over, twisted, convulsed, urinated, defecated, and yowled while having what looked like a seizure. I rushed him in. As a true emergency, they triaged him immediately despite others being in the waiting room. The vets and tech were nice. They evaluated him and appeared a few moments later to seek payment. $300 I think... Before they would treat him. While I found this beyond callous and insensitive, I understand they likely have payment issues when it comes to high dollar emergencies. I paid, they stabilized him quickly.
He had to be hospitalized overnight to slowly raise his blood sugar without it getting too high. The price was steep, but I paid... And brought his insulin in case they needed it. They did let me visit him before I left him for the night. He already looked much better! They rushed us out of the back quickly. I would have appreciated a bit more tact in this but I was in the back of an emergency clinic. And they had at least a dozen other pets back there. Again, I understand why.
The next morning, I received a call. He was still a bit too low. They strongly recommended keeping him another half day... For another charge. I provided card info and asked that I be kept updated. A while later they called again. His blood sugar had normalized and even though he had stayed beyond the original hospitalization I paid for, they would refund the second one if I could pick him up promptly. I went to get him immediately. The staff was very nice, things had slowed down. They told me how good he was and petted him bye. They provided clear follow up instructions.
When Rufus got home, he was no worse for the wear. He didn't appear to have had a bad time. He was clean and bright and happy, and I am confident he was very well cared for.
Overall, neither visit was warm or fuzzy (though a few kind faces stood out). I would have liked more TLC and sensitivity and tact in a few instances, though I know these people obviously have bigger priorities! Overall I would go back again in a heartbeat if needed. They provided very thorough and competent care for both of my cats and likely saved Rufus's life. They all appeared to legitimately care for the animals. Out of an emergency clinic, at the end of the day, all that matters is that your pets get the care they need, and mine did.
As an aside, upon transferring care of both cats to our vet, their records were provided very promptly. I also found their typed notes on each cat to be very thorough.
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