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  • I have been using AT&T for 4 years and this is my Worst experience with AT&T ever !!! This store is terrible, the store manager is terrible (Sarah?!). This store is not there for helping customer, it is a trouble maker. The store manager is even kind of racist. I'm here for spending Christmas with my family. My phone was stolen on 12/23 night. I went to the store to get a new phone and my SIM card on 12/24 . My parents' phones service are not working in the United States so my phone is the only thing can contact and navigate so I want a new Phone ASAP. That supposed to be a very simple work since I got my ID and very thing with me (except I didn't bring my holder travel with me!!!!) I'm in a family plan with other three college friends. The store manager told me that I need to be an authorized user in my account so that I can do anything with my phone and SIM card. This can be done online.My holder, who has been outside the country for about six months and I'm the primary user in the account right now and paying the bills every month. Then I login to my account to add me to be the authorized user. The manger said she see me doing it and I can't do this and she left a note on my account to tell every each other Att stores to block me to get my new phone and service except my holder is coming to store with me...Excess me?!?! Really ?! ?! I just need a new phone ASAP and you want my holder to buy a $2000 fly tickets to just come to verify me?! My holder tried to call the customer care oversea to verify me but the customer care did't allow her to verify me via the phone because of the manager's notes, she must come to store with me to verify me..... Or I can't do anything in all the ATT stores in the United States.. Just like block me to all the ATT store... Jesus Christ All I want is a new phone !!! I waste 2 hrs in the store without doing nothing. Then I head to the Apple Store. They got me all set in 5 minutes. THANK YOU Manger Sarah !!! You are a good trouble maker.
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