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| - The TL;DR version: If Dr. Marcelo leaves, we will follow her or go to a different practice. She's 5 stars, the office and Dr. Pham are 1 star. Maybe 2 if I'm being generous.
We've been bringing our children to this office for almost three years now. I have mixed feelings about the office, and if I were a first time parent, knowing what I know now I would likely go elsewhere. However we are established here with our children, and I do generally like Dr Marcelo, so we will keep coming here pretty much only for her.
Cons:
-Almost always running behind. We usually wait a long time between the waiting room and exam room. I am always a few minutes early, so it's frustrating to wait for so long.
-Dr. Pham's breastfeeding advice is TERRIBLE. Do not listen to his breastfeeding advice. He told me not to feed my newborn more than every two hours! I was a first time parent and didn't know better. Clearly he has no education on breastfeeding- feeding ON DEMAND is paramount to a healthy breastfeeding relationship and milk supply. Also, cluster feeding is normal, healthy, and though sometimes hard for mama, it's very important for milk supply. We listened to his shitty advice, my son was always crying and wanting to nurse, but we tried to hold him off. My son ended up not gaining enough and then we had to come back a week later for a weight check- I fed on demand between those appointments and he gained a pound in a week. This is where I learned that doctors aren't these all powerful, all knowing beings. He has no business giving breastfeeding advice what so ever. We won't see him.
-The referrals process is SLOW. My second son needed to see a specialist. It took them over three weeks to refer him, and I even called and told them who the only provider in network for us was, yet they STILL tried other providers first?! They also didn't send a referral to the office or any information like they claimed they did, the specialist's office had to call for it. These delays meant our son had to have a more invasive procedure because he missed the window for the endoscopic version as he was now too old- we would have liked to have had both options to consider.
-The medical assistants seem to always botch getting height. The lines they make for head and feet never line up, and then they measure on a diagonal, so the height is never accurate. This leads to infants going from taller to shorter, or no change between appointments and then the providers worry when really nothing is wrong.
Pro:
-Dr. Marcelo is wonderful, very knowledgeable and intelligent. She has good bedside manner. She noticed early on a deformity that our second son had, which from my understanding is frequently missed by pediatricians. We really like her, and will keep taking our kids to Surprise Peds only because she is a great doctor, and she is familiar with our kids. She also remembers us, even though we really only come for well checks. Every time I have seen her outside of Surprise Peds she says hi to me.
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