Cold Stone is one of my favorite go-to ice cream spots, but this place seems poorly run. The line is always 6-10 people long and requires waiting for 20+ min. Today the staff members accidentally knocked over a few stacks of ice cream bowls. They just left the disarray and tried to continue going through the long line of customers. I sure hope they threw those away instead of reusing them. I understand the weekend rush, but it's happened rather reliably and the operational performance has not improved. The ice cream is also dripping on the sides of the bowls. Small things, but I would have appreciated a quick wipe.
The ice cream of course is amazing as usual. The membership program gives $5 for every $50 spent.