We called in to order food for Christmas Eve. They said that the food will be ready in a couple hours. Mind you we called at 6 and we went to pick is up by 830. We get to the place to pick up our order to find out that our order wasn't put in to their system. Note that we have our family counting on us for our Christmas Eve dinner. When we tried to explain that we had up in the order a couple hrs ahead, the girl who was helping us (Daniella) just told us "we know, but this is reality, what can you do about it). It blew my mind on the level of unprofessionalism of this place. I've been coming to Buca di Beppo for years and I can tell you they just lost a customer.