Being Brooklyn born and having eaten at the original Grimaldi many times I'm going to say this location is quite close to the original in many ways. Went for lunch with my wife Today and ordered a small house salad that could easily have been an appetizer for 3 people. We also ordered a white pizza with prosciutto and arugal with shaved parmigiano. We ordered it a little on the well done side and we're rewarded with a nice flavorful crispy pie. Now here's the kicker. When the manager (yes the manager not the waiter) delivered the pizza he informed us that one of the slice had developed a hole in it during baking. This was not a big deal for me sometimes the dough bubbles when you bake it and things happen. What we didn't expect was for him to be apologizing profusely for the hole and informing us that he had ordered another of the same pizza personal size (which is 12 inches) to make up for the hole
This was so unexpected and they were so nice to do this that obviously a nice tip was left and the customer service over what for me was really a non issue definitely earned them 5 stars today.