I bought tickets to the Sesame Street Live show for 5/3/17 on the Mesa Arts Center website. I selected the Gold seats and underneath that said Sunny Meet and Greet. It said to show up at lease an hour early for the meet and greet, so since my daughter absolutely loves Sesame Street its basically all she watches, we show up two hours early just so we could have a good spot in line for her to meet them all. We arrive there and I'm getting in line to be stopped by someone checking for tickets I show her them on my phone since I had them emailed to me. She stated that these aren't the meet and greet tickets and pointed me to a lady at a booth. I tell her I needed the meet and greet passes since we wasn't being allowed in the line. She stated the same that they were not meet and greet. I pulled up the Mesa Arts Center website and go to the area to purchase tickets where it stats on their own website that what I got had meet and greet included. She connected her manager and they talked for a bit and got off the phone. She stated that her manager said that must of been a technical error and that she was sorry that I should have looked at my tickets. I explained to her how would I know and look at my tickets since I wouldn't have seen then until I buy them?! The manager came over because I wanted nothing more then to see my daughter's face and to meet the characters she loves. I explained the same thing again and showed her the website saying they are including. I even took a screen shot of this for proof just in case. All she would say is that there website is incorrect and it was a technical error. I asked her she are you going to honor what your website was advertising? She said no. It was by far the worst customer service I have ever dealt with. The show was great and she loved it but the employees and the place was beyond terrible.