El Pollo Loco is hardly on my radar, if ever. What brought me in today is the free pollo bowl you get with a drink purchase just by using their rewards app, so I was out the door with a drink and chicken bowl for $2.26 (price of lg drink+tax). I asked the girl at the counter if they had salsa available to which she answered but did not tell me it was a serve-yourself bar at the end of the counter. By the time I was finished, I noticed it. Disappointing because my bowl definitely could've used some extra flavour but that's just me being picky. The customer service was good and the store kept decently clean. It could've been cleaner. 7/10. I peeked at the pricing on other menu items just for the future if I decide to go back and everything is actually priced reasonably. The bowl smelled/tasted fresh, so A+ on quality ingredients. I hate that cheese and fajita peppers are extra though. Overall a good experience.