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  • Updated: Hello again! Okay so the reason for my updated review is mostly due to some confusion, and one so-so experience. So for membership dues- you pay 59.99 a month, and that includes a lash refill, and membership prices. So feasibly every month you could get a "free" lash touch-up. However, if you dont go in that month, your credit rolls over to the next month. Which is nice but of course your lashes will need to be touched-up in a months time, if you have any left. I was too busy to make it in, so I needed a full set done. I learned my last months "credits" could go towards the price of the new set, and I could pay the difference of 40 or so dollars (membership prices for full lash set being 90). Luckily my appt ended up being on the day my membership fees were due. So I had $120 worth of credits (since I didn't go in the month before and now this month had been paid). This time getting a full set done, my stylist had quite the sniffly nose, would pause to wipe it, put hand sanitizer on and continue. She also paused to check her phone a couple of times throughout the service. I know life happens so if she needed to be on her phone I'd totally get it if she told me she'd be needing to check on it. Some of the lash removal process hurt as well (those old stubborn ones). I think I visibly flinched a few times. I'm not sure if that's normal as I've just let those stragglers fall off naturally in the past before a new full set was done. Anyway. So we finish up and I go to pay and I'm told the cost is covered unless I'd like to add gratuity. I said we could use the remaining credits I'd have after the 90 towards that. I was told that's not possible, so I'm not really sure where that $30 goes too, if a member set is $90, and I had paid $120? So I just left confused. I guess I wasn't as informed as I thought!
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