Our 10-year old dishwasher recently failed (i.e. no evidence of power reaching the unit) and we spent an afternoon trying to get an appliance repair person to come out later in the week (not easy to do). When we finally found Justin, he appeared at our house within 48 hours and did a very good job of assessing the issues. He was straightforward in his diagnosis, reporting that the motherboard and related electrical components had failed. He further told us that the cost of repair would be so great as to suggest that a new dishwasher was indeed the best answer. He charged a modest service fee, and we were off shopping for a new unit. We very much appreciated Justin's efficiency and honesty. In addition, he is a very pleasant young man; our compliments.