Came in for a walk-in appointment to get a new phone because the earliest appointment was Tuesday and it's Saturday today... They originally said over a 2 hour wait, fine- that is what I expected (this was 11:25am) Then they sent a text at 12pm informing us that our appointment would now be at 12:25 to 12:45- Great! I didn't want to be here at the mall 2 weeks before Christmas for 2+ hours anyway... But I was just walking into a restaurant at the small to eat but instead we decided to wait for them to send the additional text.... Here we are now 1:10 and still have not received the text for our appointment... Maybe I'm a little grouchy while writing this review because I haven't eaten but should have and would have had time if they hadn't sent that text saying our appointment would be in 25-45minutes (now 1 hour later and in the warm Apple Store waiting for my appointment)
Our wait ended up being about the original quoted 2.5 hours but why text saying it would be between 12:25 and 12:45... That's my issue here.