This is our first time going to Panera and will definitely be our last!!! My husband wine to pick up lunch for us and a staff member at my company. We open up our bag and my Asiago Steak Sandwich is just 1/2 instead of a whole and guess what.....it has no freaking steak in it AT ALL!!! Who makes a sandwich and forgets to put in the main ingredient???? That's 2 strikes. Then they completely forget my staff member's Roasted Turkey BLT sandwich...but they sure did charge us for it!!! The worst restaurant ever!!! If I could give negative stars I would.
I would like to update:
The manager was very sympathetic about the inconvenience of having to come back and our order completely wrong. He was refunded in full. They were kind to offer pastries but my husband declined. He only wanted the order to be done correctly.