Horrible food and experience. Went a few weeks ago, but was so bad that it has taken a while to calm down and get rid of the bad taste. I will try to only hit the main points; from the moment we walked in early and the hostess wanted to give us a table way upstairs in the attic. Told her we would wait for one downstairs, and then automatically she found us one. Maybe we didn't fit "the preferred demographic" to sit downstairs.
Waiter was very nice; but not his fault the Saturday duck special wasn't available on that Saturday night. Many other tables nearby were also disappointed too when told that there was no duck. Ordered the seafood paella. Got a pan of greasy, undercooked rice (crunchy) and some mushy seafood. Waiter never checked back.
Asked for manager and she said it was fine. Since only opened a few weeks, asked if she might offer a discount for it. Gave us 10%'off cost of paella only, not apps or drinks.
After leaving saw Alex chatting on phone in front of next store business and tried to talk to him. Finally got off phone and told him about experience in his restaurant and he was not interested.
Told a bunch of friends in other Tivoli businesses about experience over the last few weeks and they said they, too, had the same experience that we did.
Really wanted it to be good, but their cooking and attitude are out of my control.