Let me first start off by saying I LOVE POTBELLY'S and have been waiting for this location to open. I have been to the locations in Tempe and off of McDowell. Both locations are GREAT! Staff is on their game!!
I am writing the review to encourage the management to seek more training with new staff. I heard a staff member say flat out "we just opened so I have no idea" to the customer behind me. There were 3 people standing behind the counter while my sandwich almost fell off the roller because the girl putting the extras on the sandwiches was swamped and the girl putting the meat and bread together just kept putting them through. Another staff member even told the girl to fix it and didn't even help.
To make this location as awesome as it could be make sure staff is trained. This is a great location and most of us in the neighborhood are excited for more restaurants.