Honestly Luke was a 1 man show tonight. There were 2 other employees that simply walked back and forth completing basic closing duties and talking about getting everything done before they close 2 hours from now. Meanwhile Luke was helping all the customers by himself, cashing people out, apologizing for the wait and giving the best customer service he could without the help of the other 2 working. They clearly heard everything that was going on but ignored it. I love cold stone so we will be back. But I felt bad for Luke. He was a hard worker and all the employees should care like him. I gave the review and stars for him. They clearly need better staff and managers that care about customer service. Especially when they are just waiting to pay for their ice cream for 10 mins being ignored. Thanks for the effort Luke.