| rev:text
| - Not sweet for a suite. My husband and I did a staycation, since we are locals, and booked the 750 Grand Suite for our anniversary. Should have booked somewhere else.
Cons:
- We were specifically looking for a room with a jetted tub. When I called the concierge, she confirmed the 750 suite came with it. When we checked in, the tub was not jetted, just a large soaking tub. It was large enough for my husband and I to sit in cross legged, but not stretch out comfortably. Honestly, the spa tub I have in my master bath at home is more comfortable, can fit two people, and is also jetted. When I told the front desk at check out we were told by concierge that it did come with it, they only replied that they haven't offered jetted tubs in over a year. Be aware if you are looking for that or see anywhere that Mandalay offers it.
- Also, prior to using the "soaking tub", not jetted tub, my husband spent 5 minutes rinsing out all of the random hairs that were in it. Obviously, the cleaning crew does a sub-par job in the bathroom.
- Although the room was spacious, but not huge, it seemed clear to us cleaning a room just over 750 square feet was too tough for the cleaning crew as there was dust everywhere. There were months worth of dust on the bottom nightstand shelves, dust on the towel shelf in the vanity, dust around the tall lamp stand, dust on top of the long mirror entering the room, and random hairs on the pillows on the sofa. Needless to say, my husband and I didn't sit there.
- As soon as my husband opened the shower door, you could smell mildew. It was easy to tell that the smell was coming from the dirty drain. Although the shower looked remotely clean, we still wore sandals when showering.
- When we checked in, we told the lady at the front desk it was our anniversary, she seemed really nice and made it sound like the room she was booking for our special occasion on the 31st floor was going to be great. She said we would have a great view. She lied. She gave us a room directly across from the airport and we heard planes and jets taking off and landing all night.
- This "wonderful" front desk lady also booked our room right next to the vending & ice machine so every time someone came to get ice, we heard it from the bed.
- Speaking of the bed, it might have been a pillow top, but it should have been replaced 15 years ago. It was so soft and worn down that you sunk to the near box spring. It also squeaked every time you sat down to rolled over while sleeping.
- You could easily see wear and tear on the furniture. The nightstands, dresser, and vanity all had chips. The corners of the toilet room looked dirty as well.
- The cream of the crop was waking at just after 5am to someone filling up their tub above us. It literally sounded like our tub was filling, which woke us up and got us concerned at first. A couple hours later, they filled it again so, needless to say, we did get the chance to sleep in.
Pros:
- We booked spa treatments at Mandalay Spa. The spa area was nice. There were jacuzzi pools in 3 different temps, but the showers could use some scrubbing. See my review for the spa for more details.
- We had lunch at The Fleur which was good. See my review on The Fleur for more details.
- The valet service was great! The delivered our truck quickly and the staff were all super nice.
- The bell hop that delivered our luggage was super nice. He had a great personality and even offered to suggest places for us to eat at.
- They provided a lot of towels for just two people.
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