This used to be Ric's Grill before they went out of business. My wife and I have been coming to this restaurant for many years for breakfast mostly. The service has always been friendly. The food used to be very good. In years past, the biggest problem was the lack of wait staff. This restaurant tries to accommodate room service for the hotel, service a buffet and wait tables. The number of staff they have is nowhere near enough. If there's a sporting event at COP and / or the hotel is full, the restaurant just can't keep up. This issue has not gone away. But now even the food is worse than before. I used to look forward to their roasted potatoes with my breakfast, now it's just deep fried tater tots. It seems to me that the restaurant is banking on everyone using the buffet. So when you want to order from the menu, you're going to be in for a wait. We watched a table of 6 where the people ordering off the menu didn't get their food until the buffet users had finished 2 helpings. We waited a good 15 minutes for coffee because the buffet ran out and had to be replenished first. The overall quality and speed has been going downhill and we wanted to give them one more chance. They failed.