This Saturday I had stopped in to get some pricing information as I was in the neighborhood. I was immediately greeted with a smile. I had an question about cremation pick up. Dan was the one helping me and actually remembered me from several months ago when my dog passed away and I had brought her to PALS... needless to say I was very pleasantly surprised that he did remember my name as well as my deceased dog Zoe. I love how they are so sweet to me.