rev:text
| - Upon entering to this location you are prompt to wait before being seated. There is a cute little seating area that has beautiful windows overseeing the front entrance. After the attendant seated myself and a friend of mine, Fabiola greeted us with warm smiles. Unfortunately that is the only positive thing I can comment and in truth I am truly unsatisfied with iHop, the customer service, as well as the quality of food was less than poor. Since this was my first time trying this franchise I was excited to see what the "hype" was all about. But, after overseeing the menu and locating my choices to order Fabiola persistently abused both myself and friend to further upgrade our choices. I understand that at times it is beneficial to notify a guest of better choices but the way in which Fabiola harassed us was unacceptable. She made me feel as if what I was ordering was not adequate for her own tastes. Also, we had a voucher from yelp that gave the option to either choose between a complimentary hash brown or unlimited pancakes. Fabiola clarified that the voucher was incorrect and would not honor the unlimited choice offered. That was fine but she has extremely poor representation for the company. If iHop hopes to keep further new coming guests I hope they choose wisely with their representatives. Because after this poor customer service, I was extremely frustrated, I also expressed to Fabiola that I was not satisfied and she did nothing to sway my mind. Aside from her poor service I ordered the banana Nutella crepe, two eggs and bacon, as well as an omelette. The crepe was undercooked, the bacon was not cooked enough, the bread was burnt, and we waited 20 minutes just for a refill of beverage. I would have loved to write a raving review about this cute breakfast place because I love breakfast but after today I will not return any time soon. The price's are unreasonable because of the quality and with such poor service I do not recommend this location. Maybe one day I will try a different location for a better experience but until then iHop did not gain but lost a future customer. Two thumbs down for this location :(
|