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  • We recently stayed two nights at the Holiday Inn and Suites Madison West. We really enjoyed this hotel. The pool and waterpark area make this hotel a little better then others in the area. The waterpark is more for children under 8 years old, our near 4 year old really enjoyed the water slides here, but would be overwhelmed by slides at the dells. I was very annoyed that there was zero soap and shampoo in our room on arrival. I had to walk around the halls to find the maid to get some soap. The next day our room was not cleaned when we returned at 2pm, but we called the front desk and it was cleaned quickly. This time the maid only left 1 bottle of each shampoo, conditioner, lotion, and etc. I have long hair and we had 3 people in our room, the maids need to leave more shampoos. This hotel needs to supply free breakfast coupons for the hotel restaurant. We paid $315.90 for two nights, I've come to expect a free breakfast for that kind of money. We were surprised that breakfast was not provide. Yes, the kid's meal was free, but I feel like a free breakfast should be a given at this type of hotel.
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