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  • A family member had to visit Abrazo's ER a few days ago. Out of respect for their privacy, I won't post any details of their condition, but we were greeted promptly, immediately triaged, and placed in a room. We were there for about 3 hours while multiple tests were run. We saw two nurses and a PA-C. Everyone was very friendly and put us at ease with jokes and small talk. I was especially impressed by the person sent to talk to us about insurance and billing. My previous experience with such individuals is that they were unhelpful and unfriendly - definitely the worst part of a non-life-threatening ER visit. But this person was polite and caring. She helped us understand the insurance forms and walked us through our payment options. Thank you, Abrazo, for making a terrifying day a little easier!! Edit: Fair warning, avoid the soup in the cafeteria. I have eaten it multiple times and it always upsets my stomach :(
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