If there were 0 stars I would give that. I told a manager named Marino that I bought a Breville water kettle a few days back. He told me I should have got the $25 gift card with purchase and was surprised I did not get it. He said to bring back my receipt and he would give me the $25 gift card.
So I did what he said, I went back and got my receipt and when I went back to the store the same day he said that the $25 gift card was for a different machine. Well, wouldn't it be great customer service to ask which machine I got and be more specific if it were only certain machines that offered the $25 gift card? The entire situation would have never happened if he did asked just one simple question so that I would not waste my time coming back in the after Christmas chaos and crowds just to do what he promised me. I think this is careless and shows how much they devalue their customers. To me it is not about the $25, it is the principle that he offered information to me and then just dismissed the information he had just given me with no sincerity or care about the effort I made to do what he informed me to do. I don't appreciate people wasting my time and not seeming to care at all about what they said that was incorrect information.
What made things worse is when he sold me a tea which he claimed was excellent. I went home and took less than a teaspoon full because it actually did not appeal to me the more I smelled it. I mixed it with another tea to make a cup and threw it away. It was gross! I went back to return it and he rang me up for 3.5 oz when I bought 4 oz. How is it possible that I used .5 oz on one cup of tea when supposedly they claim 2 ounces is 20 plus cups of tea meaning .5 oz should be at least 5 servings?
It would have been a nice gesture as someone who suggested the tea and just made me drive to Teavana once out of my way just to bring a receipt and got nothing for it and now twice to return a tea he recommended. It would have been kind to return the amount I bought due to the amount of time and money I put into doing something by coming back and got nothing out of it. I came back because he assured me he would help me when I return. Instead he just said it's for a different tea maker and did nothing to apologize for my time he wasted and my gas money. I think that's a pretty awful way to take care of the situation. I would be more understanding if it's someone new, but a manager should know better!
I truly believe he scammed me and overcharged me for the tea and said it was 4 ounces when it wasn't. That is the only logical explanation. He also made mistakes with my other tea. It was crowded in there and everyone makes mistakes, but they should fix them when it is brought to their attention.
Unfortunately he has ruined my love for Teavana. This person is someone they put in management? Not the kind of company I want to give my hard earned money on. I don't want to pay to be treated that way.